Developed & maintained responsive websites using HTML5 & CSS3 while designing UI/UX layouts to enhance user experience and accessibility.

Worked on WordPress customization, theme development, and plugin integrations, assisting in website hosting, domain management, and performance optimization.

Collaborated with clients to understand project requirements and deliver effective solutions.

Then escaled to IT Support where I Provided remote IT support to staff, including system setup, configuration, troubleshooting, andsoftware installation.

Managed and resolved tickets through the support system, escalating issues when necessary.

Performed daily patch management and routine maintenance to ensure system security and stability.

Monitored and supported hardware/software performance, contributing to a reliable IT environment.

Provide first-line technical support to internal users via phone, email, and ticketing systems.

Troubleshoot hardware, software, and network-related issues.

Support user account administration tasks (e.g., password resets, access permissions).

Escalate unresolved issues to appropriate IT staff in a timely manner.

Maintain an inventory of IT equipment and help with asset tracking.

Organise and file warranty documentation and instructional guides for computer hardware.

Ensure that all systems, PCs, Printers and peripherals are kept up to date with the latest

updates, firmware and patches.